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Refunds will be given within 30 days of receipt of the returned articles. (The order is to be securely packed in the original package and has to be unworn and unwashed.) |
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At an order value of 40,- Euro, the shipping costs (in Germany) will be refund. Please inquire the correct postal charges. If there are any further questions, write an email to: store@homeiswhereyourheartis.de |
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Download return questionnaire here and follow the instructions. Please write us an email before you send back your order: store@homeiswhereyourheartis.de |
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If you want to change your article in another size / color please reorder your article at homeiswhereyourheartis.de. Defective articles will be replaced if they are in stock. |
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General Return Conditions VI. Right of revocation and return § 355 BGB (German Law) - Only Germany (1) (1) You may declare the revocation of your contractual statement in text form (e.g. letter, email) or by returning the merchandise within a month. The revocation period commences the day following the receipt of merchandise and this revocation instruction in text form. The time-limit shall be deemed to be observed by the timely dispatch of the declaration of revocation or the return shipment. The revocation is to be addressed to: HOME IS WHERE YOUR HEAR IS. c/o Moritz Hippich Lange Gasse 4 89143 Blaubeuren Germany Consequences of revocation In case of a valid revocation, all mutually received performances as well as emoluments taken (e.g. interest), if applicable, are to be restituted by either side. If you are unable or partially unable to restitute the merchandise to us or can only restitute it in a deteriorated condition,then you have to insofar compensate for its value where applicable. This does not apply if the deterioration is exclusively due to examining the merchandise – as for instance in a retail store – or putting the merchandise to its intended use. Things that can be shipped by parcel are to be returned on our risk. Things that cannot be shipped by parcel will be picked up. You are obliged to bear the costs of the return shipment, if the merchandise delivered corresponds to the merchandise ordered, and if the price of the merchandise to be sent back does not exceed an amount of 40 EUR or if, where the price is higher, you have at the date of the revocation not yet rendered consideration or given a part payment. In all other cases, the return shipment for you is free of charge. All reimbursement obligations must be fulfilled within 30 days of the declaration of revocation. The deadline starts with the dispatch of the customer of the cancellation request or the item in question; for HOME IS WHERE YOUR HEART IS. it starts with the recipience. The offer has to be unworn and in the condition as supplied to customer! End of revocation instruction. |
